Textron Customer Service Engineer, Northern CA, NV, OR in California

Customer Service Engineer, Northern CA, NV, OR

Description

We are pioneers. We were the first to break the sound barrier and design the first functional jetpack. We were aboard NASA’s first lunar mission and brought advanced tiltrotor systems to market. Today, we are defining the future of on-demand mobility. At Bell, we are proud to be an iconic company with superb talent, rapidly creating novel and coveted vertical lift experiences.

Bell is seeking a Customer Service Engineer to support Northern California (north of Fresno to Oregon, through Southern Oregon (through Grants Pass) and to the entire state of Nevada. This role requires extensive travel to support the assigned territory.

This role provides CSE support to customers in California region to develop and enhance customer relationships by providing great onsite support. This individual is a key direct link between the various Bell entities and our customers.This position is responsible to furnish technical, logistical assistance and managerial guidance to a wide variety of commercial and foreign military helicopter operators in the assigned territory.This individual has the ability to operate autonomously, act as the middleman, supporting the customer and taking care of the company as well.

Key Responsibilities Include:

Sales Support:

  • Consults the customer on appropriate spare parts and volumes to purchase.

  • Establishes relationship between aircraft salesperson and customers, which results in aircraft sales, as well as aftermarket support and services such as warranties.

  • Acts as technical expert to assist sales person conducting sales demonstration in the field.

  • Provides sales support.

Technical Support:

  • Consults on customer technical issues to maintain, repair, and upgrade aircraft.

  • Provides hands-on maintenance for Bell aircraft during company-sponsored demonstrations and shows.

  • Conducts expert trouble-shooting to prevent unnecessary warranty expenses for the customer and Bell.

  • Conducts sign-off of Bell aircraft maintenance activities.

  • Develops and conducts formal presentations on maintenance-related topics to customers, which could include conferences, seminars, etc. (e.g. rotor track and balance, human factors)

Administrative Support:

  • Interfaces with customers on warranty-related matters to ensure warranty policy and guidelines are being followed.

  • Acts as interface between customers and accounts receivable to resolve issues to release account, which allows the purchase of products and services.

  • Assists with scheduling of classes at the Bell Training Academy for foreign entities, and course translation as needed.

  • Collect aircraft data, which allows Bell to make decisions on spares sales, service offerings, and new business development.

General:

  • These CSE positions are remotely located and operate independently of direct supervision for decision-making and day-to-day activities.

  • The incumbents are on-call 24 hours a day based on the needs of their customers for aircraft maintenance and support.

  • At least 50% Travel required

Qualifications

Education:

  • High School Diploma or GED

Required Experience and Skills

  • Must have at least 10 years of hands-on helicopter maintenance experience and hold a regulatory body certification such as an FAA Airframe and Powerplant license or Avionics certification or similar.

  • Must have a strong Customer Service mindset, with the ability to positively impact customers perception of care, attention and satisfaction. Customer satisfaction is the main focus and will result in new and repeated sales directly related to routine on-line factory support from the field.

  • Must have at least 5 years’ experience working on/ with Bell Helicopters from a maintenance / repair perspective.

  • Must be able to travel with short notice and on weekend as needed.

  • Must be able to be on Call 24 hours a day including weekends, as the call is to support Aircraft on the Ground.

  • Must live in or be able to relocate to the service area indicated.

Preferred Skills and Experience Includes:

  • Integrated Avionics Experience

  • Previous Director of Maintenance or Chief Inspector experience desirable.

Don’t miss the chance to join a diverse, inclusive environment where you feel a sense of belonging. As a member of our global workforce, you will collaborate with dedicated, enthusiastic teams where unique experiences, backgrounds and ideas combined with a strong passion for our products take us above and beyond flight.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Job Product Support

Primary Location US-California

Other Locations US-California-Sacramento, US-Nevada, US-Oregon-Medford

Recruiting Company Bell Flight

Schedule Full-time

Job Level Individual Contributor

Shift First Shift

Req ID: 268183