Textron Technical Service Specialist in Grand Rapids, Michigan

Technical Service Specialist



Be the driver of your career. At Textron Specialized Vehicles Inc., our culture allows you to grow within the company while building your career. Developing new leaders and encouraging innovative ideas are critical to the success of our organizations. Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, and ground support equipment. Textron Specialized Vehicles markets products under the E-Z-GO®, Cushman®, Textron Off Road®, TUG™ and Douglas™ brands; Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves. From design to drive, Textron Specialized Vehicles has become an industry leader through our belief in having the right people in the right place at the right time. Are you ready to fuel your career?

The primary responsibility of the Technical Service Specialist is to complete in-house repairs of Jacobsen products as scheduled by Service staff, and complete appropriate service paperwork. Works with other staff to order parts as needed.



  • Diagnose, troubleshoot and repair equipment failures as scheduled for Jacobsen and allied products

  • Responsible for reel grinding

  • Accrue billable labor hours through warranty and customer pay repairs

  • Completes service paperwork and reports as required in a timely manner

  • Responsible for outside field service when needed

  • Perform new equipment setups when needed

  • Ability to follow manufacturers written instructions for proper assembly of product.

  • Review schedule regularly for production assignments as prioritized by management

  • Responsible for completion of paperwork and reports associated with position, including documenting services and condition of demo products

  • Perform to established methods and standards; meeting or exceeding the departments quality and productivity goals

  • Work with limited supervision

  • Communicate well with others and work in a manner to support a team environment.

  • Responsible for maintaining communication to appropriate management and support personnel concerning safety, quality, and any issues as they arise

  • Perform other duties within the scope of job assignment as assigned by the management

  • Must perform duties in compliance with all safety rules and regulations required by the Company, Local, State and Federal provisions.

  • Responsible for documentation of weekly work activities through completion of weekly time reports

  • Responsible for maintaining work space in a clean and professional fashion

  • Must provide own tools

  • Other duties as assigned by management


  • 1 – 3 years as Golf course or related industry technician preferred, including experience with hybrid and electric repair

  • Comprehensive knowledge of machinery, tools and customer relations

  • Prior experience with providing technical support via phone fax, email or on-site preferred.

  • Must be located near this branch or be willing to relocate


High School Diploma or G.E.D.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Job Product Support

Primary Location US-Michigan-Grand Rapids

Recruiting Company Textron Specialized Vehicles

Schedule Full-time

Job Level Individual Contributor

Shift First Shift

Req ID: 266774