Textron Field Service Representative- Shadow PBL in Hunt Valley, Maryland

Field Service Representative- Shadow PBL



Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna, Beechcraft, Hawker, Jacobsen, Kautex, Lycoming, E-Z-GO, Arctic Cat, Greenlee, and Textron Systems. For more information visit: www.textron.com .


Harnessing agility and a broad base of expertise, Textron Systems’ innovative businesses design, manufacture, field and support comprehensive solutions that expand customer capabilities and deliver value. Textron Systems' businesses are industry-leading developers and integrators of unmanned systems, advanced marine craft, armored vehicles, intelligent battlefield and surveillance systems, geospatial management and analysis systems, intelligence software solutions, precision weapons, piston engines, test and training systems, and total lifecycle sustainment and operational services.

Textron Systems is comprised of multiple business units: Electronic Systems, Geospatial Solutions, Lycoming Engines, Marine & Land Systems, Support Solutions, TRU Simulation Training, Unmanned Systems and Weapon & Sensor Systems.

Job Summary:

Operation, maintenance, and logistic support of Army Tactical UAV System.

  • Acts in a direct support capacity as a representative of Textron Systems and pursues company objectives at the customer location

  • Provides technical and doctrinal expertise to Shadow TUAS system end users

  • Provides program-related mentorship to the customer on a routine basis

  • Proactively engages in planning and coordination of logistical sustainment and tactical operations

  • Monitors system operational readiness and manages local stock levels

  • Manages inventory databases and executes supply chain functions

  • Performs field level repair of shadow TUAS assets, including troubleshooting, fault isolation, and the execution of remedial action

  • Conducts maintenance work orders and technology insertions for Shadow TUAS assets

  • Supports the aviation mishap investigation processes and develops estimated cost of damage (ECOD)

  • Work in groups or independently with minimal or no supervision

  • Travel and deploy worldwide with military forces as required

  • Will at times be required to work odd shifts, weekends, and/or extended hours

  • Responsible for data management, collection and generation

  • Practices ISO 9001 principles and concepts

Responsibilities :

  • Utilizes effective and professional communications provide technical and logistical mentorship to the customer

  • Work in groups or independently with minimal or no supervision

  • Travel and deploy worldwide with military forces for six months or longer as required

  • Will at times be required to work odd shifts, weekends, and/or extended hours

  • Provides general logistics functions to include shipping and receiving of Hazardous Materials

  • Performs upgrades to enhance system capabilities and provide additional features

  • Troubleshoots technical problems and issues and determines technical solutions

  • Responsible for data management and generation

  • Audits assigned FSRs to ensure compliance with unit FSR responsibilities to include MMF inventory accuracy and GOP compliance

  • Responsible for accurate and timely maintenance record keeping (COLTS)



  • 2 year degree or a minimum of five years of related experience

  • Experience in maintenance and repair of Unmanned Air Vehicle systems is a plus

  • Experience with basic UNIX networking preferred

  • Experience with Cisco and Juniper router protocols highly desired

  • Experience with COLTs, ELAS, and UAS-I data bases preferred

  • Strong knowledge of TAMMS and TAMMS-A policies

  • Excellent written and verbal communications skills

  • Prior military service in aviation maintenance disciplines is strongly desired

  • Ability to quickly learn through on-the-job training and independent study

  • Ability to interpret blueprints, schematics, wiring diagrams, and technical documentation; and ability to evaluate, isolate, and repair malfunctions

  • Ability to conduct one on one and small group training

  • Familiarity with customer expectations, policies, and business practices and high customer satisfaction orientation

  • Ability to work independently or on a team with minimal supervision

  • Must be willing to deploy with military forces in both training and wartime capacities

  • This position is subject to both inside and outside environmental conditions

  • This position is subject to noise

Must be available for early/mid January 2019 start date. Must be able to obtain and maintain a Secret clearance. Must be willing to relocate within the United States immediately after graduation of training class which is held in Hunt Valley, MD. Locations available are Ft Hood, Ft Lewis, Ft Drum, and Ft Bragg. Must be willing and able to deploy to hazardous areas.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Job Product Support

Primary Location US-Maryland-Hunt Valley

Recruiting Company Textron Systems: Support Solutions

Schedule Full-time

Job Level Individual Contributor

Shift First Shift

Req ID: 270273