Textron HR Service Representative in Providence, Rhode Island

HR Service Representative

Description

About Textron

We are known for our powerful brands such as Bell, Cessna, Beechcraft,E-Z-GO, Arctic Cat and Textron Off Road. We are a multi-industry company with aglobal network of aircraft, defense, industrial and finance businesses thatprovide our customers with innovative products and services. Our worldwidepresence is powered by the talent of more than 36,000 people, each of whombrings their unique experience, skills and perspective to our team.

JobSummary

We are looking for a French speaking HR Representative to be part of a high energy team transforming HR service deliveryfor the company. You will play a vitalrole as we deliver exceptional customer service to employees and HR BusinessPartners with the objective of first touch resolution for HR administration anddata entry processing.

Responsibilities

  • Utilizingthe latest technology (i.e. omnichannel communication capabilities for talk,chat, and text capability) provide excellent customer service in response to employeeand HRBP inquiries related to HR administration and employee data management

  • Providenavigation support and assistance with employee and HRBP self-service tools

  • Provideeducation and guidance to HRBPs regarding enterprise policies and procedures

  • Identifyinquiry and escalation trends

  • Recommendsolutions utilizing technology such as Chatbot (artificial intelligence),improving knowledge base and identifying training opportunities to enhancefirst touch resolution

  • Process PeopleSoftdata entry following HR Shared Services standards

  • Ensureadherence to service levels and service deliver standards

  • Providerecommendations or suggest methods to update, simplify, and enhance processes,procedures, and technologies

  • Audit dataand processes for completeness and accuracy and provide education and guidance toHRBPs on data integrity and employee data management as needed

  • Assist increating knowledge base articles, video’s and training solutions to commontrends

  • Performother duties and special projects as assigned

  • Protect andmaintain the privacy of employee personnel records including, but not limitedto, personal and compensation information about employees

Qualifications

Education/Experience

Required

  • Bachelor’s degree or equivalent experience

  • Bilingual – Fluent in French and English (verbal andwritten) required

  • Fluent in Spanish, a plus

  • Excellent verbal and written communication skills

  • Proficient in PC & Microsoft Office

  • Ability to toggle between multiple software programs

  • Excellent data entry skills

  • Superior organizational and interpersonal skills

Skills/Competencies

  • Customer focused, successfully managing customerexpectations

  • Strong problem-solving skills

  • Ability to multi-task and prioritize in a fast-pacedenvironment

  • Action and result oriented

  • Superior verbal and written communication skills

  • Working knowledge of MS Outlook, Word, Excel, PowerPoint

  • Preferredworking knowledge of HR systems such as PeopleSoft

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Job Human Resources

Primary Location US-Rhode Island-Providence

Recruiting Company Textron Inc.

Schedule Full-time

Job Level Individual Contributor

Shift First Shift

Req ID: 266521