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Textron Aftermarket Publication Coordinator in Wichita, Kansas

Aftermarket Publication Coordinator

Description

JOB SUMMARY:

Handles intense customer phone reception and electronic communication of customer’s nontechnical needs, consisting of (but not limited to) the sale of subscriptions, publications, Publication Viewer Tier 1 level troubleshooting, publication quotes/invoices, Contact Administration, txtavsupport.com/publication viewer registrations, password resets/reminders and other general inquires.

JOB RESPONSIBILITIES:

I. Receives, interprets, accepts, and enters incoming publication/subscription orders utilizing the publication/subscription ordering database and financial system.

II. Familiarity with technical publications/subscriptions.

III. Screens customers through Restricted Party Screening system.

IV. Monitors applicable customer accounts to ensure funds are available for purchases.

V. Possess basic knowledge of Publication Viewer level one troubleshooting to assist customers with issues and determine when to pass the customer to Tier 2.

VI. Knowledgeable in the current Textron Aviation publication apps as available and advise customers how to access them.

VII. Advises customers of product delivery information, pricing, and backordered item delivery times.

VIII. Provides feedback from customers regarding service, subscription, and publication matters via reports and meetings as required for improving Textron Aviation’s competitive position.

IX. Provides feedback and recommendations for process improvements to better achieve department objectives.

X. Works daily with numerous departments within Textron Aviation to establish good working relationships and ensure the customer receives the best service possible at all times.

XI. Processes intensive customer email correspondence displaying professional writing proficiencies.

Qualifications

EDUCATION:

  • High school education or equivalent with some college.

EXPERIENCE:

  • Experience in general business/office/customer procedures required (preferably aircraft industry

  • Excellent customer service and communications skills required.

  • Professional and diplomatic demeanor.

  • General knowledge of business, accounting practices, customer handling and aircraft publications.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Job Product Support

Primary Location US-Kansas-Wichita

Recruiting Company Textron Aviation

Schedule Full-time

Job Level Individual Contributor

Shift First Shift

Req ID: 297659

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